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Support Availability
I already have someone who does IT support but they aren’t always available. What are my options?
Relying on one person can leave you in a bind. Vacations, illness, and other obligations can leave you without the IT support you need. Whether you need someone to complement your existing support or want to move to the comfort of having a full team supporting you, we can help.
As a dynamic and expanding architecture + design firm our team requires an IT support service that is dependable, knowledgeable in the areas of software that we work with, and able to troubleshoot and resolve issues rapidly. Our experience with Nucleus Networks has been extremely positive. They have consistently demonstrated their unfailing focus on customer service and satisfaction. Interactions with the Nucleus help desk and support personnel have always resulted in a speedy resolution to any issue. Nucleus has also demonstrated their efficiency and inspired confidence with their ability to outline an IT design plan that incorporates both current and future hardware and software needs and that is complimented with a solid and dependable roll out plan.
The transition from in‐house IT management to Nucleus has been smooth and well managed resulting in a highly positive, dependable and effective relationship. I would not hesitate to refer Nucleus to any firm looking to outsource their IT demands.Steve McFarlane, Principal
mcfarlane green biggar - Architecture + Design